Let's Negotiate! A Survey of Negotiation Dialogue Systems
This survey provides a foundational overview for researchers in AI and dialogue systems, though it is incremental as it compiles existing work without introducing new methods.
The paper addresses the lack of a systematic review in negotiation dialogue systems by surveying contemporary studies, covering benchmarks, evaluations, and methodologies, and discusses future directions such as multi-modal and multi-party scenarios.
Negotiation is one of the crucial abilities in human communication, and there has been a resurgent research interest in negotiation dialogue systems recently, which goal is to empower intelligent agents with such ability that can efficiently help humans resolve conflicts or reach beneficial agreements. Although there have been many explorations in negotiation dialogue systems, a systematic review of this task has to date remained notably absent. To this end, we aim to fill this gap by reviewing contemporary studies in the emerging field of negotiation dialogue systems, covering benchmarks, evaluations, and methodologies. Furthermore, we also discuss potential future directions, including multi-modal, multi-party, and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.