AI in HCI Design and User Experience
This is an incremental review discussing potential impacts of AI on HCI/UX design and user experience for practitioners and researchers.
The chapter reviews how AI technology transforms HCI/UX work by enhancing user research, design evaluation, and user interactions with computing systems, but provides no concrete results or numbers.
In this chapter, we review and discuss the transformation of AI technology in HCI/UX work and assess how AI technology will change how we do the work. We first discuss how AI can be used to enhance the result of user research and design evaluation. We then discuss how AI technology can be used to enhance HCI/UX design. Finally, we discuss how AI-enabled capabilities can improve UX when users interact with computing systems, applications, and services.