A Review of the Trends and Challenges in Adopting Natural Language Processing Methods for Education Feedback Analysis
It addresses the problem of improving educational services through AI for educators and institutions, but is incremental as it reviews existing methodologies.
This review article examines the application of natural language processing (NLP) methods to analyze student feedback in education, identifying trends and challenges such as sarcasm and domain-specific language, but does not present new experimental results or concrete numbers.
Artificial Intelligence (AI) is a fast-growing area of study that stretching its presence to many business and research domains. Machine learning, deep learning, and natural language processing (NLP) are subsets of AI to tackle different areas of data processing and modelling. This review article presents an overview of AI impact on education outlining with current opportunities. In the education domain, student feedback data is crucial to uncover the merits and demerits of existing services provided to students. AI can assist in identifying the areas of improvement in educational infrastructure, learning management systems, teaching practices and study environment. NLP techniques play a vital role in analyzing student feedback in textual format. This research focuses on existing NLP methodologies and applications that could be adapted to educational domain applications like sentiment annotations, entity annotations, text summarization, and topic modelling. Trends and challenges in adopting NLP in education were reviewed and explored. Contextbased challenges in NLP like sarcasm, domain-specific language, ambiguity, and aspect-based sentiment analysis are explained with existing methodologies to overcome them. Research community approaches to extract the semantic meaning of emoticons and special characters in feedback which conveys user opinion and challenges in adopting NLP in education are explored.