Learning to Retrieve Engaging Follow-Up Queries
This work addresses the user burden in sequential interactions with conversational agents, though it is incremental as it builds on existing datasets and methods.
The paper tackles the problem of lengthy knowledge exploration in open-domain conversational agents by developing a retrieval system that predicts engaging follow-up queries, achieving retrieval of valid follow-ups above confounders but noting that knowledge grounding could enhance performance.
Open domain conversational agents can answer a broad range of targeted queries. However, the sequential nature of interaction with these systems makes knowledge exploration a lengthy task which burdens the user with asking a chain of well phrased questions. In this paper, we present a retrieval based system and associated dataset for predicting the next questions that the user might have. Such a system can proactively assist users in knowledge exploration leading to a more engaging dialog. The retrieval system is trained on a dataset which contains ~14K multi-turn information-seeking conversations with a valid follow-up question and a set of invalid candidates. The invalid candidates are generated to simulate various syntactic and semantic confounders such as paraphrases, partial entity match, irrelevant entity, and ASR errors. We use confounder specific techniques to simulate these negative examples on the OR-QuAC dataset and develop a dataset called the Follow-up Query Bank (FQ-Bank). Then, we train ranking models on FQ-Bank and present results comparing supervised and unsupervised approaches. The results suggest that we can retrieve the valid follow-ups by ranking them in higher positions compared to confounders, but further knowledge grounding can improve ranking performance.