An Annexure to the Paper "Driving the Technology Value Stream by Analyzing App Reviews"
This addresses the challenge for software companies in systematically using user reviews to improve their technology value stream, though it appears incremental in applying NLP to a known domain.
The paper tackles the problem of leveraging user feedback from mobile app reviews to guide software development, presenting a novel NLP framework that was demonstrated effective through analysis of reviews from sixteen popular Android applications over an extended period.
This paper presents a novel framework that utilizes Natural Language Processing (NLP) techniques to understand user feedback on mobile applications. The framework allows software companies to drive their technology value stream based on user reviews, which can highlight areas for improvement. The framework is analyzed in depth, and its modules are evaluated for their effectiveness. The proposed approach is demonstrated to be effective through an analysis of reviews for sixteen popular Android Play Store applications over a long period of time.