Demo Alleviate: Demonstrating Artificial Intelligence Enabled Virtual Assistance for Telehealth: The Mental Health Case
This addresses the need for improved mental health care post-pandemic, but it appears incremental as it builds on existing chatbot and telehealth approaches.
The paper tackles the challenge of providing AI-powered mental health support by proposing Alleviate, a chatbot that offers personalized care and helps clinicians understand patients better, drawing from clinically valid sources and featuring modular, explainable design.
After the pandemic, artificial intelligence (AI) powered support for mental health care has become increasingly important. The breadth and complexity of significant challenges required to provide adequate care involve: (a) Personalized patient understanding, (b) Safety-constrained and medically validated chatbot patient interactions, and (c) Support for continued feedback-based refinements in design using chatbot-patient interactions. We propose Alleviate, a chatbot designed to assist patients suffering from mental health challenges with personalized care and assist clinicians with understanding their patients better. Alleviate draws from an array of publicly available clinically valid mental-health texts and databases, allowing Alleviate to make medically sound and informed decisions. In addition, Alleviate's modular design and explainable decision-making lends itself to robust and continued feedback-based refinements to its design. In this paper, we explain the different modules of Alleviate and submit a short video demonstrating Alleviate's capabilities to help patients and clinicians understand each other better to facilitate optimal care strategies.