Keeping the Questions Conversational: Using Structured Representations to Resolve Dependency in Conversational Question Answering
This work addresses the challenge of making conversational agents more engaging and accurate by improving dependency resolution, though it is incremental as it builds on existing question rewriting methods.
The paper tackles the problem of resolving dependencies in conversational question answering by proposing CONVSR, a framework that uses structured representations to interpret incomplete questions, achieving a higher F1 score than standard question rewriting models on QuAC and CANARD datasets.
Having an intelligent dialogue agent that can engage in conversational question answering (ConvQA) is now no longer limited to Sci-Fi movies only and has, in fact, turned into a reality. These intelligent agents are required to understand and correctly interpret the sequential turns provided as the context of the given question. However, these sequential questions are sometimes left implicit and thus require the resolution of some natural language phenomena such as anaphora and ellipsis. The task of question rewriting has the potential to address the challenges of resolving dependencies amongst the contextual turns by transforming them into intent-explicit questions. Nonetheless, the solution of rewriting the implicit questions comes with some potential challenges such as resulting in verbose questions and taking conversational aspect out of the scenario by generating self-contained questions. In this paper, we propose a novel framework, CONVSR (CONVQA using Structured Representations) for capturing and generating intermediate representations as conversational cues to enhance the capability of the QA model to better interpret the incomplete questions. We also deliberate how the strengths of this task could be leveraged in a bid to design more engaging and eloquent conversational agents. We test our model on the QuAC and CANARD datasets and illustrate by experimental results that our proposed framework achieves a better F1 score than the standard question rewriting model.