LLM-based Interaction for Content Generation: A Case Study on the Perception of Employees in an IT department
This study addresses ethical and acceptability concerns for employees using generative AI tools in workplace settings, though it is incremental as it applies existing models to a new context.
The paper investigated employee acceptance of LLM-based generative tools in an IT department using questionnaire surveys based on TAM and UTAUT2 models, finding average acceptability with perceived usefulness and frequency of use as key factors influencing intention to use.
In the past years, AI has seen many advances in the field of NLP. This has led to the emergence of LLMs, such as the now famous GPT-3.5, which revolutionise the way humans can access or generate content. Current studies on LLM-based generative tools are mainly interested in the performance of such tools in generating relevant content (code, text or image). However, ethical concerns related to the design and use of generative tools seem to be growing, impacting the public acceptability for specific tasks. This paper presents a questionnaire survey to identify the intention to use generative tools by employees of an IT company in the context of their work. This survey is based on empirical models measuring intention to use (TAM by Davis, 1989, and UTAUT2 by Venkatesh and al., 2008). Our results indicate a rather average acceptability of generative tools, although the more useful the tool is perceived to be, the higher the intention to use seems to be. Furthermore, our analyses suggest that the frequency of use of generative tools is likely to be a key factor in understanding how employees perceive these tools in the context of their work. Following on from this work, we plan to investigate the nature of the requests that may be made to these tools by specific audiences.