Effective Open Intent Classification with K-center Contrastive Learning and Adjustable Decision Boundary
This addresses the challenge of classifying known intents while identifying unknown ones in dialogue systems, representing an incremental improvement with novel method components.
The paper tackles open intent classification in dialogue systems by introducing K-center contrastive learning and adjustable decision boundary learning, achieving improved effectiveness as demonstrated on three benchmark datasets.
Open intent classification, which aims to correctly classify the known intents into their corresponding classes while identifying the new unknown (open) intents, is an essential but challenging task in dialogue systems. In this paper, we introduce novel K-center contrastive learning and adjustable decision boundary learning (CLAB) to improve the effectiveness of open intent classification. First, we pre-train a feature encoder on the labeled training instances, which transfers knowledge from known intents to unknown intents. Specifically, we devise a K-center contrastive learning algorithm to learn discriminative and balanced intent features, improving the generalization of the model for recognizing open intents. Second, we devise an adjustable decision boundary learning method with expanding and shrinking (ADBES) to determine the suitable decision conditions. Concretely, we learn a decision boundary for each known intent class, which consists of a decision center and the radius of the decision boundary. We then expand the radius of the decision boundary to accommodate more in-class instances if the out-of-class instances are far from the decision boundary; otherwise, we shrink the radius of the decision boundary. Extensive experiments on three benchmark datasets clearly demonstrate the effectiveness of our method for open intent classification. For reproducibility, we submit the code at: https://github.com/lxk00/CLAP