Coreference-aware Double-channel Attention Network for Multi-party Dialogue Reading Comprehension
This work improves reading comprehension in multi-party dialogues, which is important for applications like chatbots and customer service, but it is incremental as it builds on existing methods.
The paper tackles multi-party dialogue reading comprehension by addressing coreference resolution and feature confusion, achieving a maximum performance gain of about 2.5% F1-score on benchmark datasets.
We tackle Multi-party Dialogue Reading Comprehension (abbr., MDRC). MDRC stands for an extractive reading comprehension task grounded on a batch of dialogues among multiple interlocutors. It is challenging due to the requirement of understanding cross-utterance contexts and relationships in a multi-turn multi-party conversation. Previous studies have made great efforts on the utterance profiling of a single interlocutor and graph-based interaction modeling. The corresponding solutions contribute to the answer-oriented reasoning on a series of well-organized and thread-aware conversational contexts. However, the current MDRC models still suffer from two bottlenecks. On the one hand, a pronoun like "it" most probably produces multi-skip reasoning throughout the utterances of different interlocutors. On the other hand, an MDRC encoder is potentially puzzled by fuzzy features, i.e., the mixture of inner linguistic features in utterances and external interactive features among utterances. To overcome the bottlenecks, we propose a coreference-aware attention modeling method to strengthen the reasoning ability. In addition, we construct a two-channel encoding network. It separately encodes utterance profiles and interactive relationships, so as to relieve the confusion among heterogeneous features. We experiment on the benchmark corpora Molweni and FriendsQA. Experimental results demonstrate that our approach yields substantial improvements on both corpora, compared to the fine-tuned BERT and ELECTRA baselines. The maximum performance gain is about 2.5\% F1-score. Besides, our MDRC models outperform the state-of-the-art in most cases.