Selectively Answering Ambiguous Questions
This addresses the issue of trustworthy AI for users by improving model reliability in handling ambiguous queries, though it is incremental as it builds on prior work on abstention.
The paper tackles the problem of language models answering ambiguous questions by proposing a method to selectively abstain from answering, achieving high accuracy on a subset of questions where many are inherently ambiguous.
Trustworthy language models should abstain from answering questions when they do not know the answer. However, the answer to a question can be unknown for a variety of reasons. Prior research has focused on the case in which the question is clear and the answer is unambiguous but possibly unknown, but the answer to a question can also be unclear due to uncertainty of the questioner's intent or context. We investigate question answering from this perspective, focusing on answering a subset of questions with a high degree of accuracy, from a set of questions in which many are inherently ambiguous. In this setting, we find that the most reliable approach to decide when to abstain involves quantifying repetition within sampled model outputs, rather than the model's likelihood or self-verification as used in prior work. We find this to be the case across different types of uncertainty and model scales,and with or without instruction tuning. Our results suggest that sampling-based confidence scores help calibrate answers to relatively unambiguous questions, with more dramatic improvements on ambiguous questions.