Leveraging ChatGPT As Text Annotation Tool For Sentiment Analysis
This addresses the challenge of reducing reliance on human annotation for businesses and organizations monitoring customer feedback, though it is incremental as it builds on existing unsupervised approaches.
This study tackled the problem of automating sentiment analysis without human-annotated data by using ChatGPT as a text annotation tool, achieving significant improvements in accuracy, such as 20% on a tweets dataset and 25% on an Amazon reviews dataset compared to lexicon-based methods.
Sentiment analysis is a well-known natural language processing task that involves identifying the emotional tone or polarity of a given piece of text. With the growth of social media and other online platforms, sentiment analysis has become increasingly crucial for businesses and organizations seeking to monitor and comprehend customer feedback as well as opinions. Supervised learning algorithms have been popularly employed for this task, but they require human-annotated text to create the classifier. To overcome this challenge, lexicon-based tools have been used. A drawback of lexicon-based algorithms is their reliance on pre-defined sentiment lexicons, which may not capture the full range of sentiments in natural language. ChatGPT is a new product of OpenAI and has emerged as the most popular AI product. It can answer questions on various topics and tasks. This study explores the use of ChatGPT as a tool for data labeling for different sentiment analysis tasks. It is evaluated on two distinct sentiment analysis datasets with varying purposes. The results demonstrate that ChatGPT outperforms other lexicon-based unsupervised methods with significant improvements in overall accuracy. Specifically, compared to the best-performing lexical-based algorithms, ChatGPT achieves a remarkable increase in accuracy of 20% for the tweets dataset and approximately 25% for the Amazon reviews dataset. These findings highlight the exceptional performance of ChatGPT in sentiment analysis tasks, surpassing existing lexicon-based approaches by a significant margin. The evidence suggests it can be used for annotation on different sentiment analysis events and taskss.