ZeQR: Zero-shot Query Reformulation for Conversational Search
This addresses data sparsity issues for conversational search in information retrieval, offering a more universally applicable and explainable zero-shot method.
The paper tackles data sparsity in conversational search by proposing ZeQR, a zero-shot query reformulation framework that resolves ambiguities like coreference and omission without supervision, and it outperforms state-of-the-art baselines on four TREC datasets.
As the popularity of voice assistants continues to surge, conversational search has gained increased attention in Information Retrieval. However, data sparsity issues in conversational search significantly hinder the progress of supervised conversational search methods. Consequently, researchers are focusing more on zero-shot conversational search approaches. Nevertheless, existing zero-shot methods face three primary limitations: they are not universally applicable to all retrievers, their effectiveness lacks sufficient explainability, and they struggle to resolve common conversational ambiguities caused by omission. To address these limitations, we introduce a novel Zero-shot Query Reformulation (or Query Rewriting) (ZeQR) framework that reformulates queries based on previous dialogue contexts without requiring supervision from conversational search data. Specifically, our framework utilizes language models designed for machine reading comprehension tasks to explicitly resolve two common ambiguities: coreference and omission, in raw queries. In comparison to existing zero-shot methods, our approach is universally applicable to any retriever without additional adaptation or indexing. It also provides greater explainability and effectively enhances query intent understanding because ambiguities are explicitly and proactively resolved. Through extensive experiments on four TREC conversational datasets, we demonstrate the effectiveness of our method, which consistently outperforms state-of-the-art baselines.