Generative AI trial for nonviolent communication mediation
This work addresses social division and conflict by exploring AI-assisted communication mediation, but it is incremental as it adapts existing AI to a new domain without major methodological breakthroughs.
The study tested using ChatGPT to mediate nonviolent communication (NVC) by modifying input sentences across four processes, finding potential for application but not yet at a practical level, with suggested improvements like adding model responses and relearning revised responses.
Aiming for a mixbiotic society that combines freedom and solidarity among people with diverse values, I focused on nonviolent communication (NVC) that enables compassionate giving in various situations of social division and conflict, and tried a generative AI for it. Specifically, ChatGPT was used in place of the traditional certified trainer to test the possibility of mediating (modifying) input sentences in four processes: observation, feelings, needs, and requests. The results indicate that there is potential for the application of generative AI, although not yet at a practical level. Suggested improvement guidelines included adding model responses, relearning revised responses, specifying appropriate terminology for each process, and re-asking for required information. The use of generative AI will be useful initially to assist certified trainers, to prepare for and review events and workshops, and in the future to support consensus building and cooperative behavior in digital democracy, platform cooperatives, and cyber-human social co-operating systems. It is hoped that the widespread use of NVC mediation using generative AI will lead to the early realization of a mixbiotic society.