Generative AI
It addresses the integration and challenges of generative AI in information systems for researchers and practitioners, but is incremental as it builds on existing concepts.
The paper tackles the conceptualization of generative AI within socio-technical systems, focusing on its applications and limitations in information systems, and proposes a research agenda for the Business & Information Systems Engineering community.
The term "generative AI" refers to computational techniques that are capable of generating seemingly new, meaningful content such as text, images, or audio from training data. The widespread diffusion of this technology with examples such as Dall-E 2, GPT-4, and Copilot is currently revolutionizing the way we work and communicate with each other. In this article, we provide a conceptualization of generative AI as an entity in socio-technical systems and provide examples of models, systems, and applications. Based on that, we introduce limitations of current generative AI and provide an agenda for Business & Information Systems Engineering (BISE) research. Different from previous works, we focus on generative AI in the context of information systems, and, to this end, we discuss several opportunities and challenges that are unique to the BISE community and make suggestions for impactful directions for BISE research.