Leveraging Diversity in Online Interactions
This work addresses online support finding for users, but it appears incremental as it builds on existing declarative norms for interaction mediation.
The paper tackled the problem of connecting people online for support by leveraging diversity in interactions, achieving relative success in profile diversity and high user satisfaction in pilots at university sites.
This paper addresses the issue of connecting people online to help them find support with their day-to-day problems. We make use of declarative norms for mediating online interactions, and we specifically focus on the issue of leveraging diversity when connecting people. We run pilots at different university sites, and the results show relative success in the diversity of the selected profiles, backed by high user satisfaction.