The Wizard of Curiosities: Enriching Dialogues with Fun Facts
This work addresses enhancing user engagement and satisfaction for dialog system users, though it is incremental as it applies an existing concept to specific domains with measured improvements.
The paper tackled the problem of improving user perception and experience in dialog systems by enriching conversations with contextualized curiosities in cooking and DIY domains, achieving a 9.7% average relative rating improvement in an A/B test with over 1000 conversations.
Introducing curiosities in a conversation is a way to teach something new to the person in a pleasant and enjoyable way. Enriching dialogues with contextualized curiosities can improve the users' perception of a dialog system and their overall user experience. In this paper, we introduce a set of curated curiosities, targeting dialogues in the cooking and DIY domains. In particular, we use real human-agent conversations collected in the context of the Amazon Alexa TaskBot challenge, a multimodal and multi-turn conversational setting. According to an A/B test with over 1000 conversations, curiosities not only increase user engagement, but provide an average relative rating improvement of 9.7%.