User Experience Design Professionals' Perceptions of Generative Artificial Intelligence
This research addresses concerns about AI's effects on creative professionals, particularly in UX design, but is incremental as it builds on existing studies of AI in creative fields.
The study investigated how Generative AI impacts User Experience Design practice by interviewing 20 UX designers, finding that experienced designers view GenAI as assistive while junior designers face risks like skill degradation and job replacement.
Among creative professionals, Generative Artificial Intelligence (GenAI) has sparked excitement over its capabilities and fear over unanticipated consequences. How does GenAI impact User Experience Design (UXD) practice, and are fears warranted? We interviewed 20 UX Designers, with diverse experience and across companies (startups to large enterprises). We probed them to characterize their practices, and sample their attitudes, concerns, and expectations. We found that experienced designers are confident in their originality, creativity, and empathic skills, and find GenAI's role as assistive. They emphasized the unique human factors of "enjoyment" and "agency", where humans remain the arbiters of "AI alignment". However, skill degradation, job replacement, and creativity exhaustion can adversely impact junior designers. We discuss implications for human-GenAI collaboration, specifically copyright and ownership, human creativity and agency, and AI literacy and access. Through the lens of responsible and participatory AI, we contribute a deeper understanding of GenAI fears and opportunities for UXD.