"Do it my way!": Impact of Customizations on Trust perceptions in Human-Robot Collaboration
This work addresses the problem of designing trustworthy assistive robots for users, but it is incremental as it builds on known factors like personalization and trust.
The study investigated how customization of autonomous robot behavior affects trust in human-robot collaboration, finding that increased customization was associated with higher trust and comfort perceptions in a within-subjects study with 17 participants.
Trust has been shown to be a key factor in effective human-robot collaboration. In the context of assistive robotics, the effect of trust factors on human experience is further pronounced. Personalization of assistive robots is an orthogonal factor positively correlated with robot adoption and user perceptions. In this work, we investigate the relationship between these factors through a within-subjects study (N=17). We provide different levels of customization possibilities over baseline autonomous robot behavior and investigate its impact on trust. Our findings indicate that increased levels of customization was associated with higher trust and comfort perceptions. The assistive robot design process can benefit significantly from our insights for designing trustworthy and customized robots.