Cognitive BPM as an Equalizer: Improving Access and Efficiency for Employees with (and without) Cognitive Disabilities
This work addresses accessibility and efficiency issues in business process management for employees with cognitive disabilities, with broader organizational benefits, but it appears incremental as it applies existing AI concepts to a specific domain.
The paper tackles the challenge of designing business processes that accommodate human cognitive limitations, particularly for individuals with cognitive disabilities, by examining ProcessGPT, an AI model that automates and augments processes, showing it improves usability for all employees and leads to increased productivity, morale, and inclusion.
We examine ProcessGPT, an AI model designed to automate, augment, and improve business processes, to study the challenges of managing business processes within the cognitive limitations of the human workforce, particularly individuals with cognitive disabilities. ProcessGPT provides a blueprint for designing efficient business processes that take into account human cognitive limitations. By viewing this through the lens of cognitive disabilities, we show that ProcessGPT improves process usability for individuals with and without cognitive disabilities. We also demonstrate that organizations implementing ProcessGPT-like capabilities will realize increased productivity, morale, and inclusion.