PADTHAI-MM: Principles-based Approach for Designing Trustworthy, Human-centered AI using MAST Methodology
For designers of high-stakes AI decision support systems, this work provides a structured, empirically validated framework to enhance trustworthiness, though it is an incremental extension of existing MAST methodology.
The paper introduces PADTHAI-MM, an iterative design framework based on MAST for trustworthy AI, and demonstrates it via READIT, an AI-enabled intelligence reporting platform. Empirical evaluation comparing High-MAST and Low-MAST versions supports the framework's practical benefits and theoretical validity for designing trustable, context-specific AI systems.
Despite an extensive body of literature on trust in technology, designing trustworthy AI systems for high-stakes decision domains remains a significant challenge, further compounded by the lack of actionable design and evaluation tools. The Multisource AI Scorecard Table (MAST) was designed to bridge this gap by offering a systematic, tradecraft-centered approach to evaluating AI-enabled decision support systems. Expanding on MAST, we introduce an iterative design framework called \textit{Principles-based Approach for Designing Trustworthy, Human-centered AI using MAST Methodology} (PADTHAI-MM). We demonstrate this framework in our development of the Reporting Assistant for Defense and Intelligence Tasks (READIT), a research platform that leverages data visualizations and natural language processing-based text analysis, emulating an AI-enabled system supporting intelligence reporting work. To empirically assess the efficacy of MAST on trust in AI, we developed two distinct iterations of READIT for comparison: a High-MAST version, which incorporates AI contextual information and explanations, and a Low-MAST version, akin to a ``black box'' system. This iterative design process, guided by stakeholder feedback and contemporary AI architectures, culminated in a prototype that was evaluated through its use in an intelligence reporting task. We further discuss the potential benefits of employing the MAST-inspired design framework to address context-specific needs. We also explore the relationship between stakeholder evaluators' MAST ratings and three categories of information known to impact trust: \textit{process}, \textit{purpose}, and \textit{performance}. Overall, our study supports the practical benefits and theoretical validity for PADTHAI-MM as a viable method for designing trustable, context-specific AI systems.