Optimizing Risk-averse Human-AI Hybrid Teams
This addresses the challenge of optimizing collaboration in risk-averse hybrid teams, though it is incremental as it builds on standard reinforcement learning methods.
The paper tackles the problem of improving performance in human-AI hybrid teams by proposing a manager that learns to delegate decisions to agents using reinforcement learning, with results showing it achieves near-optimal team paths in grid environments with respect to path length and delegation count.
We anticipate increased instances of humans and AI systems working together in what we refer to as a hybrid team. The increase in collaboration is expected as AI systems gain proficiency and their adoption becomes more widespread. However, their behavior is not error-free, making hybrid teams a very suitable solution. As such, we consider methods for improving performance for these teams of humans and AI systems. For hybrid teams, we will refer to both the humans and AI systems as agents. To improve team performance over that seen for agents operating individually, we propose a manager which learns, through a standard Reinforcement Learning scheme, how to best delegate, over time, the responsibility of taking a decision to any of the agents. We further guide the manager's learning so they also minimize how many changes in delegation are made resulting from undesirable team behavior. We demonstrate the optimality of our manager's performance in several grid environments which include failure states which terminate an episode and should be avoided. We perform our experiments with teams of agents with varying degrees of acceptable risk, in the form of proximity to a failure state, and measure the manager's ability to make effective delegation decisions with respect to its own risk-based constraints, then compare these to the optimal decisions. Our results show our manager can successfully learn desirable delegations which result in team paths near/exactly optimal with respect to path length and number of delegations.