User-Side Realization
This addresses the problem of user powerlessness in modifying services, offering a proactive solution for users who are dissatisfied but cannot alter the service directly.
The paper tackles the problem of user dissatisfaction with services by proposing user-side realization, which provides general algorithms that run on the user's side to solve common issues without requiring changes from service providers.
Users are dissatisfied with services. Since the service is not tailor-made for a user, it is natural for dissatisfaction to arise. The problem is, that even if users are dissatisfied, they often do not have the means to resolve their dissatisfaction. The user cannot alter the source code of the service, nor can they force the service provider to change. The user has no choice but to remain dissatisfied or quit the service. User-side realization offers proactive solutions to this problem by providing general algorithms to deal with common problems on the user's side. These algorithms run on the user's side and solve the problems without having the service provider change the service itself.