Qualitative Approaches to Voice UX
This work addresses the need for better understanding of voice UX through qualitative methods, but it is incremental as it reviews existing literature rather than introducing new empirical results.
The authors conducted a systematic review of qualitative approaches to voice-based user experiences (voice UX), mapping the literature and synthesizing findings to highlight the benefits of these methods and identify opportunities for improving rigor and patterns of experience across devices.
Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.