Explainable Human-AI Interaction: A Planning Perspective
It tackles the problem of improving human-AI collaboration for users in everyday scenarios, but appears incremental as it builds on existing research in planning and mental models.
The paper addresses the need for AI systems to be explainable for synergistic human-AI interaction by incorporating human mental models into planning, enabling agents to either conform to or change human expectations through communication.
From its inception, AI has had a rather ambivalent relationship with humans -- swinging between their augmentation and replacement. Now, as AI technologies enter our everyday lives at an ever increasing pace, there is a greater need for AI systems to work synergistically with humans. One critical requirement for such synergistic human-AI interaction is that the AI systems be explainable to the humans in the loop. To do this effectively, AI agents need to go beyond planning with their own models of the world, and take into account the mental model of the human in the loop. Drawing from several years of research in our lab, we will discuss how the AI agent can use these mental models to either conform to human expectations, or change those expectations through explanatory communication. While the main focus of the book is on cooperative scenarios, we will point out how the same mental models can be used for obfuscation and deception. Although the book is primarily driven by our own research in these areas, in every chapter, we will provide ample connections to relevant research from other groups.