The Task-oriented Queries Benchmark (ToQB)
This provides a benchmark for evaluating virtual assistants and chatbots, addressing a gap in NLP, but it is incremental as it builds on existing dialogue data.
The authors tackled the lack of a standard benchmark for task-oriented queries (e.g., one-shot requests to virtual assistants) by developing a methodology to generate the Task-oriented Queries Benchmark (ToQB) using existing dialogue datasets and an LLM service, resulting in a publicly available dataset demonstrated across three domains.
Task-oriented queries (e.g., one-shot queries to play videos, order food, or call a taxi) are crucial for assessing the quality of virtual assistants, chatbots, and other large language model (LLM)-based services. However, a standard benchmark for task-oriented queries is not yet available, as existing benchmarks in the relevant NLP (Natural Language Processing) fields have primarily focused on task-oriented dialogues. Thus, we present a new methodology for efficiently generating the Task-oriented Queries Benchmark (ToQB) using existing task-oriented dialogue datasets and an LLM service. Our methodology involves formulating the underlying NLP task to summarize the original intent of a speaker in each dialogue, detailing the key steps to perform the devised NLP task using an LLM service, and outlining a framework for automating a major part of the benchmark generation process. Through a case study encompassing three domains (i.e., two single-task domains and one multi-task domain), we demonstrate how to customize the LLM prompts (e.g., omitting system utterances or speaker labels) for those three domains and characterize the generated task-oriented queries. The generated ToQB dataset is made available to the public. We further discuss new domains that can be added to ToQB by community contributors and its practical applications.