Intention and Face in Dialog
This work addresses a gap in politeness theory for computational linguistics, but it is incremental as it builds on existing frameworks and datasets.
The paper tackled the problem of how intentions mediate politeness in dialog by analyzing computational systems for classifying both intention and politeness, finding that integrating dialog acts improves face act detection performance for minority classes.
The notion of face described by Brown and Levinson (1987) has been studied in great detail, but a critical aspect of the framework, that which focuses on how intentions mediate the planning of turns which impose upon face, has received far less attention. We present an analysis of three computational systems trained for classifying both intention and politeness, focusing on how the former influences the latter. In politeness theory, agents attend to the desire to have their wants appreciated (positive face), and a complementary desire to act unimpeded and maintain freedom (negative face). Similar to speech acts, utterances can perform so-called face acts which can either raise or threaten the positive or negative face of the speaker or hearer. We begin by using an existing corpus to train a model which classifies face acts, achieving a new SoTA in the process. We then observe that every face act has an underlying intention that motivates it and perform additional experiments integrating dialog act annotations to provide these intentions by proxy. Our analysis finds that dialog acts improve performance on face act detection for minority classes and points to a close relationship between aspects of face and intent.