ESCoT: Towards Interpretable Emotional Support Dialogue Systems
This addresses the need for reliable emotional support AI by improving interpretability, though it is incremental as it builds on existing response generation methods.
The paper tackles the problem of interpretability in emotional support dialogue systems by proposing ESCoT, a scheme that mimics emotion identification, understanding, and regulation, resulting in a new dataset and model validated through experiments and human evaluations.
Understanding the reason for emotional support response is crucial for establishing connections between users and emotional support dialogue systems. Previous works mostly focus on generating better responses but ignore interpretability, which is extremely important for constructing reliable dialogue systems. To empower the system with better interpretability, we propose an emotional support response generation scheme, named $\textbf{E}$motion-Focused and $\textbf{S}$trategy-Driven $\textbf{C}$hain-$\textbf{o}$f-$\textbf{T}$hought ($\textbf{ESCoT}$), mimicking the process of $\textit{identifying}$, $\textit{understanding}$, and $\textit{regulating}$ emotions. Specially, we construct a new dataset with ESCoT in two steps: (1) $\textit{Dialogue Generation}$ where we first generate diverse conversation situations, then enhance dialogue generation using richer emotional support strategies based on these situations; (2) $\textit{Chain Supplement}$ where we focus on supplementing selected dialogues with elements such as emotion, stimuli, appraisal, and strategy reason, forming the manually verified chains. Additionally, we further develop a model to generate dialogue responses with better interpretability. We also conduct extensive experiments and human evaluations to validate the effectiveness of the proposed ESCoT and generated dialogue responses. Our data and code are available at $\href{https://github.com/TeigenZhang/ESCoT}{https://github.com/TeigenZhang/ESCoT}$.