An LLM Feature-based Framework for Dialogue Constructiveness Assessment
This work addresses the need for interpretable and accurate dialogue constructiveness assessment, which is incremental as it builds on existing feature-based and neural methods.
The authors tackled the problem of assessing dialogue constructiveness by proposing an LLM feature-based framework that combines interpretable features with neural approaches, achieving performance that matches or exceeds standard feature-based and neural models on three datasets.
Research on dialogue constructiveness assessment focuses on (i) analysing conversational factors that influence individuals to take specific actions, win debates, change their perspectives or broaden their open-mindedness and (ii) predicting constructiveness outcomes following dialogues for such use cases. These objectives can be achieved by training either interpretable feature-based models (which often involve costly human annotations) or neural models such as pre-trained language models (which have empirically shown higher task accuracy but lack interpretability). In this paper we propose an LLM feature-based framework for dialogue constructiveness assessment that combines the strengths of feature-based and neural approaches, while mitigating their downsides. The framework first defines a set of dataset-independent and interpretable linguistic features, which can be extracted by both prompting an LLM and simple heuristics. Such features are then used to train LLM feature-based models. We apply this framework to three datasets of dialogue constructiveness and find that our LLM feature-based models outperform or performs at least as well as standard feature-based models and neural models. We also find that the LLM feature-based model learns more robust prediction rules instead of relying on superficial shortcuts, which often trouble neural models.