Implementing a hybrid approach in a knowledge engineering process to manage technical advice relating to feedback from the operation of complex sensitive equipment
This is an incremental solution for industrial companies in nuclear and defense sectors to efficiently manage technical advice and perpetuate expertise.
The paper tackled the problem of managing technical advice on operating experience feedback in an organization without prior knowledge engineering experience by implementing a hybrid approach, resulting in the development of the SARBACANES application to support business processes and build a knowledge base within the ISO30401 framework.
How can technical advice on operating experience feedback be managed efficiently in an organization that has never used knowledge engineering techniques and methods? This article explains how an industrial company in the nuclear and defense sectors adopted such an approach, adapted to its "TA KM" organizational context and falls within the ISO30401 framework, to build a complete system with a "SARBACANES" application to support its business processes and perpetuate its know-how and expertise in a knowledge base. Over and above the classic transfer of knowledge between experts and business specialists, SARBACANES also reveals the ability of this type of engineering to deliver multi-functional operation. Modeling was accelerated by the use of a tool adapted to this type of operation: the Ardans Knowledge Maker platform.