A Chatbot for Asylum-Seeking Migrants in Europe
This work addresses the challenge of reducing administrative burdens on commissions, courts, and humanitarian organizations in asylum processes, though it appears incremental as it applies existing computational argumentation methods to a new domain.
The researchers tackled the problem of assisting asylum-seeking migrants in Europe by developing ACME, a chatbot that uses computational argumentation to help them identify the highest level of protection they can apply for, with validation through a case study involving domain experts.
We present ACME: A Chatbot for asylum-seeking Migrants in Europe. ACME relies on computational argumentation and aims to help migrants identify the highest level of protection they can apply for. This would contribute to a more sustainable migration by reducing the load on territorial commissions, Courts, and humanitarian organizations supporting asylum applicants. We describe the background context, system architecture, underlying technologies, and a case study used to validate the tool with domain experts.