A Survey of AI Reliance
This work addresses the problem of understanding AI reliance for researchers and practitioners, but it is incremental as it builds on existing survey and framework approaches.
The paper tackles the lack of research on how humans rely on AI systems by presenting a comprehensive sociotechnical perspective and a categorization framework to guide future studies, without providing specific numerical results.
Although artificial intelligence (AI) systems are becoming increasingly indispensable, research into how humans rely on these systems (AI reliance) is lagging behind. To advance this research, this survey presents a novel, comprehensive sociotechnical perspective on AI reliance, essential to fully understand the phenomenon. To address these challenges, the survey introduces a categorization framework resulting in a morphological box, which guides rigorous AI reliance research. Further, the survey identifies the core influences on AI reliance within the components of a sociotechnical system and discusses current limitations alongside emerging future research avenues to form a research agenda.