Leveraging Large Language Models for Enhanced Process Model Comprehension
It addresses process model comprehension for organizations in Business Process Management, representing an incremental advancement by applying existing LLM technologies to a specific domain.
This paper tackles the challenge of comprehending complex process models in Business Process Management by introducing a framework that uses Large Language Models (LLMs) to enhance interpretability, with results showing improved accessibility and interpretability through evaluations including a user study.
In Business Process Management (BPM), effectively comprehending process models is crucial yet poses significant challenges, particularly as organizations scale and processes become more complex. This paper introduces a novel framework utilizing the advanced capabilities of Large Language Models (LLMs) to enhance the interpretability of complex process models. We present different methods for abstracting business process models into a format accessible to LLMs, and we implement advanced prompting strategies specifically designed to optimize LLM performance within our framework. Additionally, we present a tool, AIPA, that implements our proposed framework and allows for conversational process querying. We evaluate our framework and tool by i) an automatic evaluation comparing different LLMs, model abstractions, and prompting strategies and ii) a user study designed to assess AIPA's effectiveness comprehensively. Results demonstrate our framework's ability to improve the accessibility and interpretability of process models, pioneering new pathways for integrating AI technologies into the BPM field.