Perception Gaps in Risk, Benefit, and Value Between Experts and Public Challenge Socially Accepted AI
It addresses the perception gap between AI developers and the public, which is crucial for aligning AI with societal priorities, though it is incremental as it builds on existing psychometric models.
This study examined differences in perceptions of AI's risks, benefits, and value between academic experts and the general public across 71 scenarios, finding that experts anticipate higher probabilities, perceive lower risks, report greater benefits, and express more positive sentiment compared to non-experts.
Artificial Intelligence (AI) is reshaping many societal domains, raising critical questions about its risks, benefits, and the potential misalignment between public and academic perspectives. This study examines how the general public (N=1110) -- individuals who interact with or are impacted by AI technologies -- and academic AI experts (N=119) -- those elites shaping AI development -- perceive AI's capabilities and impact across 71 scenarios. These scenarios span domains such as sustainability, healthcare, job performance, societal inequality, art, and warfare. Participants evaluated these scenarios across four dimensions using the psychometric model: likelihood, perceived risk and benefit, and overall value (or sentiment). The results suggest significant differences: experts consistently anticipate higher probabilities, perceive lower risks, report greater benefits, and express more positive sentiment toward AI compared to the non-experts. Moreover, both groups apply different weighting schemes: experts discount risk more heavily relative to benefit than non-experts. Visual mappings of these evaluations uncover areas convergent evaluations (e.g., AI performing medical diagnoses or criminal use) as well as tension points (e.g., decision of legal cases, political decision making), highlighting areas where communication and policy interventions may be needed. These findings underscore a critical translational challenge: if AI research and deployment are to align with societal priorities, the perception gap between developers and the public must be better understood and addressed. Our results provide an empirical foundation for value-sensitive AI governance and trust-building strategies across stakeholder groups.