From Words to Workflows: Automating Business Processes
This addresses the problem of automating complex business processes for businesses, offering a generalized solution that reduces reliance on expert knowledge.
The paper tackles the limitations of Robotic Process Automation by introducing Text2Workflow, a method that automatically generates executable workflows from natural language requests using Large Language Models, enabling scalable automation of any business process.
As businesses increasingly rely on automation to streamline operations, the limitations of Robotic Process Automation (RPA) have become apparent, particularly its dependence on expert knowledge and inability to handle complex decision-making tasks. Recent advancements in Artificial Intelligence (AI), particularly Generative AI (GenAI) and Large Language Models (LLMs), have paved the way for Intelligent Automation (IA), which integrates cognitive capabilities to overcome the shortcomings of RPA. This paper introduces Text2Workflow, a novel method that automatically generates workflows from natural language user requests. Unlike traditional automation approaches, Text2Workflow offers a generalized solution for automating any business process, translating user inputs into a sequence of executable steps represented in JavaScript Object Notation (JSON) format. Leveraging the decision-making and instruction-following capabilities of LLMs, this method provides a scalable, adaptable framework that enables users to visualize and execute workflows with minimal manual intervention. This research outlines the Text2Workflow methodology and its broader implications for automating complex business processes.