Do Voters Get the Information They Want? Understanding Authentic Voter FAQs in the US and How to Improve for Informed Electoral Participation
This addresses the problem of incomplete voter information for US citizens, though it is incremental as it focuses on data collection and analysis without proposing new methods.
The paper tackles the lack of comprehensive voter FAQ data in the US by creating the first national dataset and analyzing information quality, finding that 12% of states are leaders and 8% laggards in voter-focused FAQ quality.
Accurate information is crucial for democracy as it empowers voters to make informed decisions about their representatives and keeping them accountable. In the US, state election commissions (SECs), often required by law, are the primary providers of Frequently Asked Questions (FAQs) to voters, and secondary sources like non-profits such as League of Women Voters (LWV) try to complement their information shortfall. However, surprisingly, to the best of our knowledge, there is neither a single source with comprehensive FAQs nor a study analyzing the data at national level to identify current practices and ways to improve the status quo. This paper addresses it by providing the {\bf first dataset on Voter FAQs covering all the US states}. Second, we introduce metrics for FAQ information quality (FIQ) with respect to questions, answers, and answers to corresponding questions. Third, we use FIQs to analyze US FAQs to identify leading, mainstream and lagging content practices and corresponding states. Finally, we identify what states across the spectrum can do to improve FAQ quality and thus, the overall information ecosystem. Across all 50 U.S. states, 12% were identified as leaders and 8% as laggards for FIQS\textsubscript{voter}, while 14% were leaders and 12% laggards for FIQS\textsubscript{developer}.