PSCon: Product Search Through Conversations
This provides a more realistic dataset for conversational product search systems, addressing limitations in existing simulated or single-market datasets, though it is incremental in nature.
The authors tackled the lack of realistic conversational product search datasets by creating PSCon, a dataset collected via human-human interactions that supports dual markets and two languages, enabling research on six subtasks and achieving benchmark results.
Conversational Product Search ( CPS ) systems interact with users via natural language to offer personalized and context-aware product lists. However, most existing research on CPS is limited to simulated conversations, due to the lack of a real CPS dataset driven by human-like language. Moreover, existing conversational datasets for e-commerce are constructed for a particular market or a particular language and thus can not support cross-market and multi-lingual usage. In this paper, we propose a CPS data collection protocol and create a new CPS dataset, called PSCon, which assists product search through conversations with human-like language. The dataset is collected by a coached human-human data collection protocol and is available for dual markets and two languages. By formulating the task of CPS, the dataset allows for comprehensive and in-depth research on six subtasks: user intent detection, keyword extraction, system action prediction, question selection, item ranking, and response generation. Moreover, we present a concise analysis of the dataset and propose a benchmark model on the proposed CPS dataset. Our proposed dataset and model will be helpful for facilitating future research on CPS.