Gricean Norms as a Basis for Effective Collaboration
This addresses the challenge of effective communication in human-AI collaboration, particularly for LLM-based agents, though it is incremental as it builds on existing Gricean and cognitive frameworks.
The paper tackles the problem of improving human-AI collaboration by enabling AI agents to handle ambiguous, incomplete, invalid, or unclear instructions, resulting in a Lamoid agent with Gricean norms achieving higher task accuracy and generating clearer, more accurate, and contextually relevant responses compared to a version without norms.
Effective human-AI collaboration hinges not only on the AI agent's ability to follow explicit instructions but also on its capacity to navigate ambiguity, incompleteness, invalidity, and irrelevance in communication. Gricean conversational and inference norms facilitate collaboration by aligning unclear instructions with cooperative principles. We propose a normative framework that integrates Gricean norms and cognitive frameworks -- common ground, relevance theory, and theory of mind -- into large language model (LLM) based agents. The normative framework adopts the Gricean maxims of quantity, quality, relation, and manner, along with inference, as Gricean norms to interpret unclear instructions, which are: ambiguous, incomplete, invalid, or irrelevant. Within this framework, we introduce Lamoids, GPT-4 powered agents designed to collaborate with humans. To assess the influence of Gricean norms in human-AI collaboration, we evaluate two versions of a Lamoid: one with norms and one without. In our experiments, a Lamoid collaborates with a human to achieve shared goals in a grid world (Doors, Keys, and Gems) by interpreting both clear and unclear natural language instructions. Our results reveal that the Lamoid with Gricean norms achieves higher task accuracy and generates clearer, more accurate, and contextually relevant responses than the Lamoid without norms. This improvement stems from the normative framework, which enhances the agent's pragmatic reasoning, fostering effective human-AI collaboration and enabling context-aware communication in LLM-based agents.