A Phenomenological Approach to Analyzing User Queries in IT Systems Using Heidegger's Fundamental Ontology
This approach addresses the limitation of existing categorical analysis tools in IT query processing by incorporating phenomenological existential analysis, potentially aiding IT specialists in resolving logical traps, though it appears incremental in its application of philosophical concepts to a technical domain.
The paper tackles the problem of analyzing user queries in IT systems by introducing a novel system based on Heidegger's Fundamental Ontology, which uses two languages bridged by a phenomenological module to uncover deeper ontological patterns and provide actionable insights, as demonstrated in a case study with real IT dialogues.
This paper presents a novel research analytical IT system grounded in Martin Heidegger's Fundamental Ontology, distinguishing between beings (das Seiende) and Being (das Sein). The system employs two modally distinct, descriptively complete languages: a categorical language of beings for processing user inputs and an existential language of Being for internal analysis. These languages are bridged via a phenomenological reduction module, enabling the system to analyze user queries (including questions, answers, and dialogues among IT specialists), identify recursive and self-referential structures, and provide actionable insights in categorical terms. Unlike contemporary systems limited to categorical analysis, this approach leverages Heidegger's phenomenological existential analysis to uncover deeper ontological patterns in query processing, aiding in resolving logical traps in complex interactions, such as metaphor usage in IT contexts. The path to full realization involves formalizing the language of Being by a research team based on Heidegger's Fundamental Ontology; given the existing completeness of the language of beings, this reduces the system's computability to completeness, paving the way for a universal query analysis tool. The paper presents the system's architecture, operational principles, technical implementation, use cases--including a case based on real IT specialist dialogues--comparative evaluation with existing tools, and its advantages and limitations.