Search-Based Interaction For Conversation Recommendation via Generative Reward Model Based Simulated User
This work addresses the problem of balancing accurate preference capture with user experience in conversational recommendation systems, representing an incremental improvement through a novel simulated user approach.
The paper tackles the challenge of understanding complex user preferences in conversational recommendation systems by proposing a generative reward model based simulated user (GRSU) that provides automatic multi-turn feedback, achieving improved recommendation results as demonstrated on public datasets.
Conversational recommendation systems (CRSs) use multi-turn interaction to capture user preferences and provide personalized recommendations. A fundamental challenge in CRSs lies in effectively understanding user preferences from conversations. User preferences can be multifaceted and complex, posing significant challenges for accurate recommendations even with access to abundant external knowledge. While interaction with users can clarify their true preferences, frequent user involvement can lead to a degraded user experience. To address this problem, we propose a generative reward model based simulated user, named GRSU, for automatic interaction with CRSs. The simulated user provides feedback to the items recommended by CRSs, enabling them to better capture intricate user preferences through multi-turn interaction. Inspired by generative reward models, we design two types of feedback actions for the simulated user: i.e., generative item scoring, which offers coarse-grained feedback, and attribute-based item critique, which provides fine-grained feedback. To ensure seamless integration, these feedback actions are unified into an instruction-based format, allowing the development of a unified simulated user via instruction tuning on synthesized data. With this simulated user, automatic multi-turn interaction with CRSs can be effectively conducted. Furthermore, to strike a balance between effectiveness and efficiency, we draw inspiration from the paradigm of reward-guided search in complex reasoning tasks and employ beam search for the interaction process. On top of this, we propose an efficient candidate ranking method to improve the recommendation results derived from interaction. Extensive experiments on public datasets demonstrate the effectiveness, efficiency, and transferability of our approach.