A Cooperative Approach for Knowledge-based Business Process Design in a Public Authority
This addresses the need for accessible business process design tools for enterprises, particularly small and medium-sized ones, but it appears incremental as it builds on existing knowledge-based and process-oriented approaches.
The paper tackles the challenge of designing business processes for enterprises undergoing digital transformation by introducing a knowledge-based method that guides business experts through structured steps to create diagrammatic workflows, requiring no prior knowledge engineering expertise.
Enterprises are currently undergoing profound transformations due to the unpostponable digital transformation. Then, to remain competitive, enterprises must adapt digital solutions, transforming their organisational structures and operations. This organisational shift is also important for small and medium-sized enterprises. A key innovation frontier is the adoption of process-oriented production models. This paper presents a knowledge-based method to support business experts in designing business processes. The method requires no prior expertise in Knowledge Engineering and guides designers through a structured sequence of steps to produce a diagrammatic workflow of the target process. The construction of the knowledge base starts from simple, text-based, knowledge artefacts and then progresses towards more structured, formal representations. The approach has been conceived to allow a shared approach for all stakeholders and actors who participate in the BP design.