No AI Without PI! Object-Centric Process Mining as the Enabler for Generative, Predictive, and Prescriptive Artificial Intelligence
This addresses the challenge of applying AI in organizational process improvement, though it appears incremental as it builds on existing process mining techniques.
The paper argues that AI struggles in industrial process settings and proposes that Object-Centric Process Mining (OCPM) is essential to ground AI for diagnosing and improving operational processes, enabling generative, predictive, and prescriptive AI.
The uptake of Artificial Intelligence (AI) impacts the way we work, interact, do business, and conduct research. However, organizations struggle to apply AI successfully in industrial settings where the focus is on end-to-end operational processes. Here, we consider generative, predictive, and prescriptive AI and elaborate on the challenges of diagnosing and improving such processes. We show that AI needs to be grounded using Object-Centric Process Mining (OCPM). Process-related data are structured and organization-specific and, unlike text, processes are often highly dynamic. OCPM is the missing link connecting data and processes and enables different forms of AI. We use the term Process Intelligence (PI) to refer to the amalgamation of process-centric data-driven techniques able to deal with a variety of object and event types, enabling AI in an organizational context. This paper explains why AI requires PI to improve operational processes and highlights opportunities for successfully combining OCPM and generative, predictive, and prescriptive AI.