Towards Experience-Centered AI: A Framework for Integrating Lived Experience in Design and Development
This work addresses the challenge of making AI systems more aligned with human realities for users and developers, though it is incremental as it builds on existing human-centered approaches.
This paper tackles the problem of integrating lived human experiences into AI system design and development, proposing a framework that synthesizes interdisciplinary literature and provides actionable recommendations for creating more empathetic and context-aware AI systems.
Lived experiences fundamentally shape how individuals interact with AI systems, influencing perceptions of safety, trust, and usability. While prior research has focused on developing techniques to emulate human preferences, and proposed taxonomies to categorize risks (such as psychological harms and algorithmic biases), these efforts have provided limited systematic understanding of lived human experiences or actionable strategies for embedding them meaningfully into the AI development lifecycle. This work proposes a framework for meaningfully integrating lived experience into the design and evaluation of AI systems. We synthesize interdisciplinary literature across lived experience philosophy, human-centered design, and human-AI interaction, arguing that centering lived experience can lead to models that more accurately reflect the retrospective, emotional, and contextual dimensions of human cognition. Drawing from a wide body of work across psychology, education, healthcare, and social policy, we present a targeted taxonomy of lived experiences with specific applicability to AI systems. To ground our framework, we examine three application domains (i) education, (ii) healthcare, and (iii) cultural alignment, illustrating how lived experience informs user goals, system expectations, and ethical considerations in each context. We further incorporate insights from AI system operators and human-AI partnerships to highlight challenges in responsibility allocation, mental model calibration, and long-term system adaptation. We conclude with actionable recommendations for developing experience-centered AI systems that are not only technically robust but also empathetic, context-aware, and aligned with human realities. This work offers a foundation for future research that bridges technical development with the lived experiences of those impacted by AI systems.