EVALUESTEER: Measuring Reward Model Steerability Towards Values and Preferences
This addresses the need for pluralistic AI systems that accommodate global user diversity, though it is incremental as it provides a benchmark rather than a new method.
The authors tackled the problem of evaluating how well LLMs and reward models can adapt to diverse user values and stylistic preferences, finding that even the best models achieve less than 75% accuracy when given full user profiles, compared to over 99% accuracy with only relevant preferences.
As large language models (LLMs) are deployed globally, creating pluralistic systems that can accommodate the diverse preferences and values of users worldwide becomes essential. We introduce EVALUESTEER, a benchmark to measure LLMs' and reward models' (RMs) steerability towards users' value and stylistic preference profiles grounded in psychology and human-LLM interaction literature. To address the gap in existing datasets that do not support controlled evaluations of RM steering, we synthetically generated 165,888 preference pairs -- systematically varying pairs along 4 value dimensions (traditional, secular-rational, survival, and self-expression) and 4 style dimensions (verbosity, readability, confidence, and warmth). We use EVALUESTEER to evaluate whether, given a user profile and a pair of candidate value-laden and style-laden responses, LLMs and RMs are able to select the output that aligns with the user's preferences. We evaluate six open-source and proprietary LLMs and RMs under eleven systematic prompting conditions and six preference comparison scenarios. Notably, our results show that, when given the user's full profile of values and stylistic preferences, the best models achieve <75% accuracy at choosing the correct response, in contrast to >99% accuracy when only relevant style and value preferences are provided. EVALUESTEER thus highlights the limitations of current RMs at identifying and adapting to relevant user profile information, and provides a challenging testbed for developing RMs that can be steered towards diverse human values and preferences.