LegalWebAgent: Empowering Access to Justice via LLM-Based Web Agents
This addresses the challenge for ordinary citizens in accessing legal services online, though it is incremental as it applies existing LLM and web agent techniques to a specific domain.
The paper tackles the problem of limited access to justice by developing LegalWebAgent, a framework that uses multimodal large language models as web agents to help users navigate legal websites and perform tasks like form completion, achieving an average success rate of 84.4% in benchmark tests.
Access to justice remains a global challenge, with many citizens still finding it difficult to seek help from the justice system when facing legal issues. Although the internet provides abundant legal information and services, navigating complex websites, understanding legal terminology, and filling out procedural forms continue to pose barriers to accessing justice. This paper introduces the LegalWebAgent framework that employs a web agent powered by multimodal large language models to bridge the gap in access to justice for ordinary citizens. The framework combines the natural language understanding capabilities of large language models with multimodal perception, enabling a complete process from user query to concrete action. It operates in three stages: the Ask Module understands user needs through natural language processing; the Browse Module autonomously navigates webpages, interacts with page elements (including forms and calendars), and extracts information from HTML structures and webpage screenshots; the Act Module synthesizes information for users or performs direct actions like form completion and schedule booking. To evaluate its effectiveness, we designed a benchmark test covering 15 real-world tasks, simulating typical legal service processes relevant to Québec civil law users, from problem identification to procedural operations. Evaluation results show LegalWebAgent achieved a peak success rate of 86.7%, with an average of 84.4% across all tested models, demonstrating high autonomy in complex real-world scenarios.