Human/AI Collective Intelligence for Deliberative Democracy: A Human-Centred Design Approach
This work addresses the problem of enhancing democratic participation through AI-augmented systems for stakeholders, but it appears incremental as it builds on existing concepts of collective intelligence and human-computer interaction.
The paper tackles the challenge of advancing deliberative democracy by proposing a human-centred design approach to integrate AI tools, aiming to augment collective intelligence and create trustworthy processes, with two exemplar cases piloted in authentic contexts.
This chapter introduces the concept of Collective Intelligence for Deliberative Democracy (CI4DD). We propose that the use of computational tools, specifically artificial intelligence to advance deliberative democracy, is an instantiation of a broader class of human-computer system designed to augment collective intelligence. Further, we argue for a fundamentally human-centred design approach to orchestrate how stakeholders can contribute meaningfully to shaping the artifacts and processes needed to create trustworthy DD processes. We first contextualise the key concepts of CI and the role of AI within it. We then detail our co-design methodology for identifying key challenges, refining user scenarios, and deriving technical implications. Two exemplar cases illustrate how user requirements from civic organisations were implemented with AI support and piloted in authentic contexts.