Informative Semi-Factuals for XAI: The Elaborated Explanations that People Prefer
This work addresses the need for more informative explanations in XAI, particularly for users like customers in automated decision systems, though it is incremental as it builds on existing semi-factual methods.
The paper tackles the problem that existing semi-factual explanations in XAI lack informative details about why outcomes remain unchanged, by proposing an informative semi-factuals (ISF) method that supplements explanations with hidden feature information. Experimental results show the ISF method generates high-quality explanations, and a user study indicates people prefer these elaborated explanations over simpler ones.
Recently, in eXplainable AI (XAI), $\textit{even if}$ explanations -- so-called semi-factuals -- have emerged as a popular strategy that explains how a predicted outcome $\textit{can remain the same}$ even when certain input-features are altered. For example, in the commonly-used banking app scenario, a semi-factual explanation could inform customers about better options, other alternatives for their successful application, by saying "$\textit{Even if}$ you asked for double the loan amount, you would still be accepted". Most semi-factuals XAI algorithms focus on finding maximal value-changes to a single key-feature that do $\textit{not}$ alter the outcome (unlike counterfactual explanations that often find minimal value-changes to several features that alter the outcome). However, no current semi-factual method explains $\textit{why}$ these extreme value-changes do not alter outcomes; for example, a more informative semi-factual could tell the customer that it is their good credit score that allows them to borrow double their requested loan. In this work, we advance a new algorithm -- the $\textit{informative semi-factuals}$ (ISF) method -- that generates more elaborated explanations supplementing semi-factuals with information about additional $\textit{hidden features}$ that influence an automated decision. Experimental results on benchmark datasets show that this ISF method computes semi-factuals that are both informative and of high-quality on key metrics. Furthermore, a user study shows that people prefer these elaborated explanations over the simpler semi-factual explanations generated by current methods.