A Contextual Help Browser Extension to Assist Digital Illiterate Internet Users
This work addresses the digital literacy gap for internet users with low to intermediate skills, offering a practical tool with incremental improvements in user assistance.
The paper tackled the problem of digital illiteracy by developing a browser extension that provides contextual help for technical terms, resulting in 92% of participants reporting improved understanding and 96% confirming time savings over manual searches.
This paper describes the design, implementation, and evaluation of a browser extension that provides contextual help to users who hover over technological acronyms and abbreviations on web pages. The extension combines a curated technical dictionary with OpenAI's large language model (LLM) to deliver on-demand definitions through lightweight tooltip overlays. A dual-layer artificial intelligence (AI) pipeline, comprising Google Cloud's Natural Language Processing (NLP) taxonomy API and OpenAI's ChatGPT, classifies each visited page as technology-related before activating the tooltip logic, thereby reducing false-positive detections. A mixed-methods study with 25 participants evaluated the tool's effect on reading comprehension and information-retrieval time among users with low to intermediate digital literacy. Results show that 92% of participants reported improved understanding of technical terms, 96% confirmed time savings over manual web searches, and all participants found the tooltips non-disruptive. Dictionary-based definitions were appended in an average of 2135 ms, compared to 16429 ms for AI-generated definitions and a mean manual search time of 17200 ms per acronym. The work demonstrates a practical, real-time approach to bridging the digital literacy gap and points toward extending contextual help to other domains such as medicine, law, and finance.