"I Might be Using His... But It is Also Mine!": Ownership and Control in Accounts Designed for Sharing
This research addresses ownership and control issues for users of shared streaming accounts, but it is incremental as it builds on existing work in virtual ownership.
The study investigated ownership perceptions and conflicts in streaming accounts designed for sharing, identifying two practices (Casual and Cost-splitting) and two ownership types (Primary and Dual), with conflicts arising when sharing agreements collapse.
A user's ownership perception of virtual objects, such as cloud files, is generally uncertain. Is this valid for streaming platforms featuring accounts designed for sharing (DS)? We observe sharing practices within DS accounts of streaming platforms and identify their ownership characteristics and unexpected complications through two mixed-method studies. Casual and Cost-splitting are the two sharing practices identified. The owner is the sole payer for the account in the former, whereas profile holders split the cost in the latter. We distinguish two types of ownership in each practice -- Primary and Dual. In Primary ownership, the account owner has the power to allow others to use the account; in Dual ownership, Primary ownership appears in conjunction with joint ownership, notably displaying asymmetric ownership perceptions among users. Conflicts arise when the sharing agreements collapse. Therefore, we propose design recommendations that bridge ownership differences based on sharing practices of DS accounts.