Let's Have a Conversation: Designing and Evaluating LLM Agents for Interactive Optimization
This work addresses the problem of making optimization more accessible and effective for decision-makers through interactive AI agents, representing an incremental advancement in evaluation methods.
The paper tackled the challenge of evaluating interactive optimization agents by proposing a scalable methodology using LLM-powered agents to simulate stakeholder conversations, showing that conversations lead to higher-quality solutions than one-shot approaches and that tailored agents improve solution quality in fewer interactions.
Optimization is as much about modeling the right problem as solving it. Identifying the right objectives, constraints, and trade-offs demands extensive interaction between researchers and stakeholders. Large language models can empower decision-makers with optimization capabilities through interactive optimization agents that can propose, interpret and refine solutions. However, it is fundamentally harder to evaluate a conversation-based interaction than traditional one-shot approaches. This paper proposes a scalable and replicable methodology for evaluating optimization agents through conversations. We build LLM-powered decision agents that role-play diverse stakeholders, each governed by an internal utility function but communicating like a real decision-maker. We generate thousands of conversations in a school scheduling case study. Results show that one-shot evaluation is severely limiting: the same optimization agent converges to much higher-quality solutions through conversations. Then, this paper uses this methodology to demonstrate that tailored optimization agents, endowed with domain-specific prompts and structured tools, can lead to significant improvements in solution quality in fewer interactions, as compared to general-purpose chatbots. These findings provide evidence of the benefits of emerging solutions at the AI-optimization interface to expand the reach of optimization technologies in practice. They also uncover the impact of operations research expertise to facilitate interactive deployments through the design of effective and reliable optimization agents.